Does United Airlines allow AI agents?
No current accessunited.com · Last checked · Evidence: brand statement
United's Terms of Use don't permit robots or other automatic devices without written permission, and the airline pointed TechCrunch to that clause when asked about agents.
What's been observed
- A United spokesperson cited the Terms of Use, which prohibit using 'any robot, spider, other automatic device' without prior written permission.
- United did not answer whether it restricts specific agents like Muse.
Agents affected
Personal booking agents generally
Official agent routes
No official route for agents found yet. Know of one? Tell us.
Sources
Terms, Conditions and Legal Notices for united.com
United Airlines · Nov 3, 2026
The next hurdle for AI agents: getting websites to let them in
TechCrunch · Oct 6, 2026
Based on the sources above as of the date shown (company statement, spokesperson, executive or terms), not a guarantee of what any agent will experience. Agents Allowed is not affiliated with United Airlines; the name is used only to identify the website. Something changed or wrong? Submit an update. See the disclaimer.