{
  "$schema": "https://agentsallowed.io/api/v1/schema/record.schema.json",
  "schema_version": "1.2.0",
  "found": true,
  "domain": "united.com",
  "aliases": [],
  "brand": "United Airlines",
  "slug": "united",
  "category": "travel",
  "status": "none",
  "status_label": "No current access",
  "evidence": "brand_statement",
  "recommended_action": "do_not_proceed",
  "advice": "Agents can't currently use this site for the listed tasks (per its terms or technical measures, as sourced). Don't attempt them through the website on the user's behalf. If a listed official route covers the task, use it; otherwise let the user know they'll need to do it themselves.",
  "allowed_actions": {
    "browse": "unknown",
    "shop": "no",
    "book": "no",
    "login": "no"
  },
  "official_routes": [],
  "agents_affected": [
    "Personal booking agents generally"
  ],
  "summary": "United's Terms of Use don't permit robots or other automatic devices without written permission, and the airline pointed TechCrunch to that clause when asked about agents.",
  "observed": [
    "A United spokesperson cited the Terms of Use, which prohibit using 'any robot, spider, other automatic device' without prior written permission.",
    "United did not answer whether it restricts specific agents like Muse."
  ],
  "last_checked": "2026-11-03",
  "sources": [
    {
      "title": "Terms, Conditions and Legal Notices for united.com",
      "publisher": "United Airlines",
      "date": "2026-11-03",
      "url": "https://www.united.com/en/us/fly/legal.html"
    },
    {
      "title": "The next hurdle for AI agents: getting websites to let them in",
      "publisher": "TechCrunch",
      "date": "2026-10-06",
      "url": "https://techcrunch.com/2026/10/06/the-next-hurdle-for-ai-agents-getting-websites-to-let-them-in/"
    }
  ],
  "history": [
    {
      "date": "2026-10-22",
      "change": "added",
      "status": "none",
      "note": "Initial record."
    },
    {
      "date": "2026-11-03",
      "change": "updated",
      "status": "none",
      "note": "Added United's website terms as the main source; removed a little-known secondary source (9to5AI); official terms already cover the claim."
    }
  ],
  "page_url": "https://agentsallowed.io/brands/united/",
  "api_url": "https://agentsallowed.io/api/v1/domains/united.com.json",
  "disclaimer": "Informational only, not guaranteed and not legal advice. Not affiliated with United Airlines. Always follow the site's own terms. See https://agentsallowed.io/disclaimer/"
}