Does Amazon allow AI agents?
No current accessamazon.com · also amazon.co.uk, amazon.de · Last checked · Evidence: brand statement
Amazon's terms allow agents that identify themselves and don't get around its verification checks, but Amazon can refuse any agent, and it currently blocks Meta's Muse. It has also sued Perplexity over its shopping agent.
What's been observed
- Amazon's Conditions of Use (updated Aug 14, 2026) ask agents to identify themselves in every request and not to bypass CAPTCHAs; Amazon may limit or refuse any agent.
- Bloomberg reported Amazon began preventing Meta's Muse from browsing and buying on its retail site (Sept 21, 2026).
- The Verge reports similar results for xAI's Grok, Instinct and OpenAI's Dots on Amazon.
- Amazon sued Perplexity over its agentic shopping feature; an appeals court overturned an order against Perplexity in August 2026 and Amazon has filed an amended complaint.
Agents affected
Meta Muse, xAI Grok, OpenAI Dots, Instinct, Perplexity Comet
Official agent routes
No official route for agents found yet. Know of one? Tell us.
Sources
Conditions of Use (Agents section)
Amazon · Aug 14, 2026
Amazon Blocks Meta's Muse AI Agent From Its Retail Site
Bloomberg · Sep 21, 2026
Websites are closing their doors to AI agents
The Verge · Oct 17, 2026
The next hurdle for AI agents: getting websites to let them in
TechCrunch · Oct 6, 2026
Based on the sources above as of the date shown (company statement, spokesperson, executive or terms), not a guarantee of what any agent will experience. Agents Allowed is not affiliated with Amazon; the name is used only to identify the website. Something changed or wrong? Submit an update. See the disclaimer.