{
  "$schema": "https://agentsallowed.io/api/v1/schema/record.schema.json",
  "schema_version": "1.2.0",
  "found": true,
  "domain": "amazon.com",
  "aliases": [
    "amazon.co.uk",
    "amazon.de"
  ],
  "brand": "Amazon",
  "slug": "amazon",
  "category": "retail",
  "status": "none",
  "status_label": "No current access",
  "evidence": "brand_statement",
  "recommended_action": "do_not_proceed",
  "advice": "Agents can't currently use this site for the listed tasks (per its terms or technical measures, as sourced). Don't attempt them through the website on the user's behalf. If a listed official route covers the task, use it; otherwise let the user know they'll need to do it themselves.",
  "allowed_actions": {
    "browse": "no",
    "shop": "no",
    "book": "not_applicable",
    "login": "no"
  },
  "official_routes": [],
  "agents_affected": [
    "Meta Muse",
    "xAI Grok",
    "OpenAI Dots",
    "Instinct",
    "Perplexity Comet"
  ],
  "summary": "Amazon's terms allow agents that identify themselves and don't get around its verification checks, but Amazon can refuse any agent, and it currently blocks Meta's Muse. It has also sued Perplexity over its shopping agent.",
  "observed": [
    "Amazon's Conditions of Use (updated Aug 14, 2026) ask agents to identify themselves in every request and not to bypass CAPTCHAs; Amazon may limit or refuse any agent.",
    "Bloomberg reported Amazon began preventing Meta's Muse from browsing and buying on its retail site (Sept 21, 2026).",
    "The Verge reports similar results for xAI's Grok, Instinct and OpenAI's Dots on Amazon.",
    "Amazon sued Perplexity over its agentic shopping feature; an appeals court overturned an order against Perplexity in August 2026 and Amazon has filed an amended complaint."
  ],
  "last_checked": "2026-11-03",
  "sources": [
    {
      "title": "Conditions of Use (Agents section)",
      "publisher": "Amazon",
      "date": "2026-08-14",
      "url": "https://www.amazon.com/gp/help/customer/display.html?nodeId=GLSBYFE9MGKKQXXM"
    },
    {
      "title": "Amazon Blocks Meta's Muse AI Agent From Its Retail Site",
      "publisher": "Bloomberg",
      "date": "2026-09-21",
      "url": "https://www.bloomberg.com/news/articles/2026-09-21/amazon-blocks-meta-s-muse-ai-agent-from-its-retail-site"
    },
    {
      "title": "Websites are closing their doors to AI agents",
      "publisher": "The Verge",
      "date": "2026-10-17",
      "url": "https://www.theverge.com/ai-artificial-intelligence/1013195/ai-agents-blocked-web"
    },
    {
      "title": "The next hurdle for AI agents: getting websites to let them in",
      "publisher": "TechCrunch",
      "date": "2026-10-06",
      "url": "https://techcrunch.com/2026/10/06/the-next-hurdle-for-ai-agents-getting-websites-to-let-them-in/"
    }
  ],
  "history": [
    {
      "date": "2026-10-22",
      "change": "added",
      "status": "none",
      "note": "Initial record."
    },
    {
      "date": "2026-11-03",
      "change": "updated",
      "status": "none",
      "note": "Added Amazon's Conditions of Use; summary now reflects its Agent Terms."
    }
  ],
  "page_url": "https://agentsallowed.io/brands/amazon/",
  "api_url": "https://agentsallowed.io/api/v1/domains/amazon.com.json",
  "disclaimer": "Informational only, not guaranteed and not legal advice. Not affiliated with Amazon. Always follow the site's own terms. See https://agentsallowed.io/disclaimer/"
}